At OGold, we understand that circumstances can change, and you may wish to terminate your prepaid card. The process is simple, secure, and can be completed directly within the OGold app.
⚠️ Important: Terminating your card is permanent. Once confirmed, the card cannot be reactivated or used again. You’ll need to order a new card if you wish to continue using OGold prepaid services.
This article contains the following sections:
How to Terminate Your OGold Prepaid Card
To permanently close your OGold prepaid card, follow these steps:
Open the OGold App and navigate to the Your Card section from the bottom menu to view your active card details, including balance, limits, and transaction history. Next, tap the Settings (⚙️) icon to access your Card Management options.
Scroll down to the Security section and select Terminate Card. A confirmation message will appear, clearly indicating that this action is permanent and cannot be undone.
If you wish to proceed, tap Terminate Card to confirm. Once confirmed, your card status will immediately change to Terminated, and it will no longer be usable for any transactions. Your account will then display a Get a Card option, allowing you to order a new prepaid card anytime.
What Happens After Termination
Once your card is terminated, you will notice the following changes in the Your Card section:
The card appears greyed out and marked as Terminated.
A message will prompt you to Order a New Card.
Your Last Payments list will remain visible for your records.
If you wish to continue using OGold’s prepaid services, simply tap Get a Card to order a replacement.
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