Prepaid Card - Delete a Terminated Card

Once your OGold prepaid card is terminated, you can permanently delete it from your app to remove it from your account view. Please note that this action is irreversible.

This article contains the following sections:

• Access Your Terminated Card
• Review Deletion Warning

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Access Your Terminated Card

1. Open the OGold App.

2. Tap Your Card from the bottom menu.

3. You’ll see the card marked as Status – Terminated under the Card Management section.
   Here, you can view details such as:

   • Card number (e.g., ****8743)

   • Balance (0.00 AED for terminated cards)

   • Spending Priority (e.g., Gold first, then Silver)

   • Last transactions and limits

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Open Settings

1. Tap the Settings (⚙️) icon from the top-right corner of the card screen.

2. Under Security, select Delete Card.

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Review Deletion Warning

A confirmation message will appear with the following warning:

“Are you sure you want to delete this card from the app? Please note: this action is permanent — the card cannot be recovered.”

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Confirm Deletion

1. Tap Delete Card to proceed.

2. The app will confirm that **Card **8743 is deleted from your account.

Once deleted:

• The card will be permanently removed from the app.

• You will no longer see it under Your Card section.

• You can order or activate a new card anytime.