Withdrawal - Refund Flow

You can easily request a refund to your saved payment card or bank account in just a few steps. Follow the guide below to complete your withdrawal or refund securely.

This article contains the following sections:

• Select a Refund Method

• Enter the Refund Amount

• Review and Confirm

• Refund Confirmation

• View Transaction History

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Select a Refund Method

1. Open the Withdraw section in your wallet.

2. Tap Select a Method to Refund.

3. You’ll see a list of available Cards and Bank Accounts.

   • Each option will display your Refund limit (the maximum amount you can refund to that method).

   • Inactive cards will be marked as Inactive — you won’t be able to select them.

4. Choose your preferred refund method, then tap Continue.

💡 If your card is inactive, please contact your bank for assistance.

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Enter the Refund Amount

1. On the Amount to Refund screen, you’ll see:

   • Your Available balance for refund.

   • A field to enter your desired refund amount.

   • A Fee section that updates automatically based on your amount and withdrawal type.

2. Enter the amount you’d like to refund.

3. You can also use quick buttons (e.g., 100, 200, 850) to autofill amounts.

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Review and Confirm

Before submitting, the app will validate your refund amount:

• ⚠️ If the amount is below the minimum (AED 100) — you’ll see a message:
  “Minimum refund amount is AED 100.”

• ⚠️ If the amount exceeds your available balance — a warning appears:
  “Not enough balance to refund AED [amount].”

Once you’ve entered a valid amount:

1. Tap Refund AED [amount].

2. Review the Refund Summary, which shows:

   • Refund destination (card or bank)

   • Amount

   • Fee

   • Net amount (after fee deduction)

3. Tap Confirm to process the refund.

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Refund Confirmation

After successful processing:

• A confirmation screen will appear showing Refund Successful!

• It will display the refund details:

  • Refund destination (e.g., Visa ****1234)

  • Amount, Fee, and Net total

• You’ll also see the note:
  “The refund will be processed within 5–7 business days.”

Tap Back to Wallet or View History to track your refund status.

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View Transaction History

1. Go to your Transactions or Portfolio section.

2. Under Transit Wallet, you can view all withdrawal and refund activities with their status:

   • ✅ Approved

   • ⏳ Pending

   • ❌ Rejected

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Additional Information

• Your first and second daily withdrawals may be free of charge.
  A message will appear on the refund screen:
  “This is your second daily withdrawal, so it’s 0 fee!”

• Any additional withdrawals may include standard processing fees.