The withdrawal process allows you to securely transfer your available balance to your external bank account. Follow the steps below to complete your withdrawal:
This article contains the following sections:
Withdraw / Empty State
When you open the Withdraw section, your available balance and metal holdings (Gold and Silver) will be displayed.
If no funds are available, the amount will show 0.00 AED.
Once you have transferable funds, tap Withdraw to Bank to begin.
Select Bank Account
Next, you’ll see the Select Bank Account screen.
Choose the bank account where you’d like your funds transferred.
If you have multiple accounts saved, simply select one.
You can also add a new bank account by tapping the “+ Add new bank account” option.
Once selected, tap Continue to proceed.
Enter Withdrawal Amount
On the Withdraw Amount screen:
Your available balance will be displayed at the top.
Enter the desired withdrawal amount.
You’ll also see applicable fees (if any).
If the amount is below the minimum limit (AED 100) or exceeds your available balance, an error message will appear.
When a valid amount is entered, the Withdraw button becomes active.
Withdrawal Summary
Before finalizing, review your Withdrawal Summary:
Bank account details (with IBAN)
Withdrawal amount, fee, and net transfer amount
Estimated processing time (usually 1–3 business days)
Tap Confirm to initiate the transfer.
Withdrawal Successful
Once confirmed, you’ll see a Withdrawal Successful screen.
Your funds are now being processed.
You can tap View History to check your transaction or Back to Wallet to return to your main balance.
Fee Conditions
The first daily withdrawal may include a fee (e.g., AED 20).
For your second daily withdrawal, a message will confirm it is free of charge.
Key Notes
Minimum withdrawal: AED 100
Processing time: 1–3 business days
Insufficient balance or invalid entry will show an on-screen alert.
You can manage or change your linked bank accounts at any time.
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