Your Account & Security section in the OGold app helps you manage your personal details, verify your information, and keep your account safe.

1. Accessing Account & Security

1. Go to your Profile page.

2. Tap Account & Security from the available options.

You’ll find several options to manage your account information:

• Personal Info

• Settings

• Notifications

• Legacy & Inactivity

2. Personal Info

Your Personal Info section displays your key details such as:

• Hero Name

• Email

• Phone Number

• Date of Birth

• Country

You can tap on each field to view or update your information.

3. Updating Your Hero Name

1. Tap Hero Name.

2. Enter your preferred name.

3. Tap Save Changes to update it.

4. Updating and Verifying Email

1. Tap Email.

2. Enter your new email address and select Verify Email.

3. A 4-digit code will be sent to your new email address.

4. Enter the code to confirm the change.

5. Once verified, a message will appear — “Your email has been updated.”

5. Updating and Verifying Phone Number

1. Tap Phone Number.

2. Select your country code and enter the new number.

3. Tap Verify Phone Number.

4. A verification code will be sent to your phone.

5. Enter the code to complete verification.

6. You’ll see a confirmation message — “Your phone number has been updated.”

6. Editing Date of Birth

1. Tap Date of Birth.

2. Choose your date from the calendar.

3. Tap Save Changes to confirm.

7. Changing Country

1. Tap Country.

2. Choose your country from the list (e.g., UAE, Saudi Arabia, Oman).

3. Tap Save Changes to update your selection.

4. You’ll see a success message — “Your country has been updated.”

8. Logging Out

1. Scroll to the bottom of your Personal Info page.

2. Tap Log Out.

3. Confirm by selecting Log Out again in the popup.

   You can always log back in anytime using your registered email or connected accounts (Apple, Google, etc.).

🔐 Pro Tip

Keep your contact details updated to ensure uninterrupted access to your rewards and account notifications.

The Account & Settings section in the OGold app allows you to manage your account preferences, security, and appearance — all from one place.

Accessing Settings

1. Go to Profile → Account & Security.

2. Tap on Settings to open the available options.

You’ll find the following categories:

• Security: Password, Biometric Authentication

• Preferences: Language, Appearance

• Account Management: Delete Account

Change Password

To keep your account secure, you can update your password anytime.

1. Go to Settings → Password.

2. Enter your New Password and Confirm New Password.

3. Password must include:

   • Minimum 8 characters

   • At least one uppercase letter

   • At least one number

   • At least one symbol

4. Tap Save New Password.

5. You’ll see a confirmation: “Your password has been updated.”

Enable Biometric Authentication

You can use Face ID or fingerprint to log in faster and more securely.

1. In Settings, turn on Biometric Authentication.

2. Allow the app to access your device’s biometric settings.

3. Once enabled, you can log in using Face ID or fingerprint.

Change Language

Select your preferred language for a more personalized experience.

1. Go to Settings → Language.

2. Choose from the available options, such as:

   • Arabic (العربية)

   • English

   • Hindi (हिन्दी)

   • Urdu (اردو)

   • Bengali (বাংলা)

   • Tamil (தமிழ்)

   • Malayalam (മലയാളം)

   • Telugu (తెలుగు)

3. Your app will update automatically to the selected language.

Change Appearance

Customize how the app looks by switching between display modes.

1. Go to Settings → Appearance.

2. Choose your preferred theme:

   • System – Follows your device’s default mode.

   • Light – Always light mode.

   • Dark – Always dark mode.

3. You’ll see a confirmation: “Your appearance has been updated.”

Delete Account

If you wish to permanently remove your account:

1. Go to Settings → Delete Account.

2. Enter your Password to verify.

3. Review the warning note:

   • All personal data, saved preferences, and payment history will be erased.

   • You’ll be logged out immediately.

   • Access using the same login details will no longer be possible.

4. Select Yes, delete my account, then tap Delete Account.

5. You’ll see a confirmation screen:

   “Your account has been permanently deleted.”

6. To return, you’ll need to sign up again with a new account.

Tip

Turn on Biometric Authentication and keep your password updated regularly to ensure maximum account security.

The Notifications Center in the OGold app helps you stay updated with important alerts, announcements, and activity updates related to your account and rewards.

Accessing Notifications

1. Go to your Profile page.

2. Tap Account & Security.

3. Select Notifications to view all your alerts.

Notifications Overview

Your notifications are organized into easy-to-navigate tabs:

• All — Shows every update and alert in one place.

• Announcements — Get notified about new features, app updates, and improvements.

• Price Alerts — Stay informed when gold prices reach your set target.

Each notification card includes a short message, category tag, and timestamp for quick reference.

Manage Notifications

You can control which notifications you want to receive.

1. Tap the Settings icon (⚙️) on the top-right corner of the Notifications screen.

2. Under Manage Notifications, toggle categories ON or OFF:

   • Announcement — Updates and new feature releases.

   • Price Alerts — Gold or silver price updates.

   • Security — Login alerts and account protection notices.

   • Cards & Credit Cards — Virtual card updates and payment-related alerts.

   • Spending — Transactions, purchase updates, and spending insights.

   • Rewards — XP points, achievements, and reward notifications.

Your preferences will be saved instantly — no need to restart the app.

Mark All as Read

To clear unread notifications:

1. On the Notifications screen, tap Mark all as read.

2. All items will be marked as viewed, helping you keep your inbox organized.

Tip

Keep Security and Rewards notifications turned ON to ensure you don’t miss important account alerts or reward updates.

Legacy & Inactivity

Plan ahead and secure your account in case of long-term inactivity. This feature allows you to designate a trusted contact and define how your account should be managed if you become inactive for an extended period.

Legacy Access

You can nominate a trusted person to access your account in the event of prolonged inactivity.

To add a Legacy Contact:

1. Go to Account & Security → Legacy & Inactivity.

2. Tap Add Legacy Contact.

3. Enter your trusted contact’s name and email address.

4. Tap Save Contact.

🔐 Note: Your legacy contact will only gain access if your account remains inactive for the period you have defined in your settings.

Inactivity Settings

You can choose how your account behaves after a certain period of inactivity.

To manage inactivity settings:

1. Tap Inactivity Settings.

2. Select the inactivity period (e.g., 6 months, 12 months).

3. Choose your preferred action:

   • Send reminder email before inactivity.

   • Allow legacy access after inactivity period.

The Legacy Contact feature allows you to designate a trusted person who can manage or close your OGOLD account if you become inactive for an extended period or in the event of your death. Adding a Legacy Contact ensures that your account and assets remain secure and accessible to someone you trust.

Access the Legacy Contact Option

1. Go to Account & Security from your profile menu.

2. Tap Legacy & Inactivity.

3. Select Add Legacy Contact to begin.

You’ll see a reminder to use official details, ensuring all information matches the contact’s legal identity.

Use official details
Enter your Legacy Contact’s legal name and reachable phone or email. We may verify this information with their ID.

Enter Contact Details

Fill in the required details on the Add Legacy Contact screen:

Legacy Full Name

Enter your contact’s complete legal name (e.g., Layla Al-Mansoori).

Relationship to You

Choose your relationship from the available list:

• Spouse / Partner

• Child / Stepchild

• Parent

• Sibling

• Grandparent

• Grandchild

• Legal Guardian / Caregiver

• Executor of Will

• Trustee

• Business Partner

• Co-owner of Assets

• Other Relative

• Non-relative Trusted Contact

• Other

If you select Other, a new field will appear titled Specify Relationship — where you can manually define your connection (e.g., Professional Fiduciary).

Provide Contact Method

Choose one way to reach your Legacy Contact:

• Phone number

• Email address

If you select Phone number, enter the country code and the full mobile number.
If you select Email address, type in a valid email your contact actively uses.

Authorization Consent

At the bottom of the screen, check the box to authorize OGOLD:

“I authorize OGOLD to transfer my account to this person in the event of my death or long-term inactivity.”

This confirmation ensures that OGOLD can securely initiate the legacy management process if your account becomes inactive.

Once all fields are completed, tap Continue to proceed.

Verify Legacy Contact

To confirm your contact’s phone number, OGOLD sends a 4-digit verification code to the selected number.

1. Enter the 4-digit code on the Verify Phone screen.

2. Tap Verify Phone Number to confirm.

If your contact didn’t receive the code:

• Tap Resend code, or

• Choose Get it via WhatsApp for a faster delivery option.

A countdown timer shows when you can resend a code.

Once verified, a green confirmation banner appears:

Phone number has been verified

Review Legacy Contact Info

After successful verification, the contact appears in your Legacy & Inactivity section as your Trusted Contact.

You can tap on their name to view their profile details:

• Hero name: Layla Al-Mansoori

• Relationship: Professional Fiduciary

• Email: Not provided

• Phone number: +971 34 789 0909

• Date of birth: 15 April 1987

• Country: United Arab Emirates 🇦🇪

• Status: ✅ Verified

You can also remove them anytime by tapping Delete Trusted Contact.

Notes

• Always provide accurate and verifiable information for your Legacy Contact.

• Only one Legacy Contact can be assigned to your account at a time.

• Your Legacy Contact will only be notified after 12 months of account inactivity.

• OGOLD may request identification for verification and security purposes.

• You can update or delete your contact anytime under the Legacy & Inactivity section.

Summary

Adding a Legacy Contact ensures that your OGOLD account remains secure, even during long-term inactivity. By providing official details and verifying their phone or email, your trusted contact will be authorized to manage or close your account when necessary — safeguarding your digital legacy responsibly.

If you’ve been designated as a Legacy Contact for an OGold user who has become inactive, you can securely claim and manage their account once access is granted. This feature ensures a smooth and verified process for asset transfer while maintaining account security.

1. Notification to Legacy Contact

Once you’ve been chosen as the trusted contact, you’ll receive a notification from OGold:

“You have been designated as the trusted contact for [User’s Name]’s account. Please follow the instructions to submit a request for asset transfer.”

Tap the notification to begin the process.

2. Claiming the Account

After opening the notification, follow these four steps to claim the account:

Step 1: Verify Your Identity

• Complete KYC verification to confirm your identity.

• Once verified, the step will show as ‘Verified’.

Step 2: Upload Required Documents

• Provide two essential documents:

  • Death Certificate – Upload a clear photo or PDF of the official certificate (formats: JPG, PNG, PDF; max 5MB).

    

  • Proof of Relationship – Upload one of the following:

    • Marriage or birth certificate

    • Court order

    • Will naming you

    • Fiduciary or POA (Power of Attorney) agreement

  • Ensure all names and dates are readable.

Step 3: Preview Wallet

• Once verification is complete, you’ll see a summary of the account holdings, including:

  • Gold

  • Silver

  • Cash balances

Step 4: Transfer Funds

• You can then request a withdrawal or transfer per policy.

If you have any questions or believe the designation is an error, select Contact Support.

3. Document Submission and Review

Once documents are uploaded, you’ll see a confirmation screen:

Success
Your documents are under review.
We’ll notify you once everything is ready.

You can return to the home screen while the verification is being processed.

4. Verification Completion

After successful review, you’ll receive confirmation:

Verification Complete
Access granted to [User’s Name]’s Wallet.
View balances or withdraw funds.

Tap Go to Wallet to proceed.

5. Managing the Legacy Wallet

Once access is approved:

• You can view the wallet details, including Gold, Silver, and Cash balances.

• Example:

  • Gold: ≈ AED 537,377.25 (1,235.35 grams)

  • Silver: ≈ AED 16,824.41 (3,486.95 grams)

  • Cash: AED 28,237.09

  • Total: ≈ AED 582,438.75

Tap Start Withdrawal to begin the transfer process in line with OGold’s policies.

Important Notes:

• Legacy Contact access is only granted after full verification.

• All actions must comply with OGold’s asset transfer and security policies.

• Ensure that the uploaded documents are clear and complete to avoid delays.

If a designated Legacy Contact does not yet have an OGold account, they can still securely claim access and manage the original user’s wallet by following these steps.

Notification

When a user’s account becomes inactive or the legacy process is triggered, the nominated contact receives a notification:

“You have been designated as the trusted contact for [User Name]’s OGold account. Please follow the steps to verify your identity and claim access.”

This marks the start of the claim process.

Claim Invitation

Tap the notification to open the Claim Account page.
You’ll be informed that you have been chosen as the Legacy Contact and must complete verification before gaining access.

Tap Start Claim to begin.

Sign Up for an OGold Account

Since you don’t have an existing OGold account, you’ll first need to sign up:

• Tap Create Account

• Enter your full name, email address, and mobile number

• Tap Continue

Verify Your Email

Check your inbox for a verification email from OGold.
Click Verify Email to confirm your address and return to the app.

Create Password

Set a strong password for your new OGold account.
Once done, tap Continue to complete the sign-up.

You’ll then see a confirmation message:

“🎉 Congratulations! Your OGold account has been created successfully.”

Claim Account Access

You’ll now return to the Claim Account screen, where the legacy claim process continues.

Tap Start Claim to begin verifying your identity.

Verify Phone Number

Enter your registered phone number.
You’ll receive a 6-digit OTP.
Enter the OTP to verify your phone number and continue.

Selfie Verification with Permission

Allow camera access when prompted.
Follow on-screen instructions to take a live selfie for identity verification.
Ensure you’re in a well-lit environment and your face is clearly visible.

Video Verification

Next, record a short verification video confirming your identity.
State your full name and acknowledge that you are claiming the account as the designated Legacy Contact.

Tap Upload Video when ready.

Uploading & Success

Once your photo and video are uploaded, you’ll see a success screen:

“✅ Your verification files have been successfully uploaded. We’ll notify you once reviewed.”

Tap Continue to proceed.

Verify Identity

After your facial verification, you’ll need to confirm your identity documents.

Upload one of the following:

• Passport

• Emirates ID

• Government-issued ID

Ensure all details are visible and match the legacy contact information.

Upload Documents

Now, upload the required claim-related documents:

• Death Certificate of the account holder

• Proof of Relationship (e.g., marriage/birth certificate, court order, will, or POA)

Accepted formats: .jpg, .png, .pdf (Max 5MB each).

Tap Continue to submit.

Document Review & Success

Once submitted, you’ll see a confirmation message:

“Your documents have been received and are under review. We’ll notify you once verification is complete.”

After approval, you’ll receive a Verification Complete message.

Claim Account

When verification is done, you’ll gain access to the account:

“Access granted to [User Name]’s OGold Wallet. You can now view and manage their assets.”

Tap Go to Wallet to view balances.

Payment Process

You can now proceed to transfer or withdraw funds according to OGold’s policies.
Select your preferred withdrawal method, review details, and confirm.

Payment Success

Once the transaction is complete, a confirmation message will appear:

“🎉 Payment Successful! The funds have been transferred as per your selected method.”

Summary

Legacy Claim Steps (Non-OGold Users):

1. Receive notification

2. Sign up and verify email

3. Create password and verify phone

4. Complete selfie & video verification

5. Upload identity and proof documents

6. Await verification approval

7. Access and manage the wallet

8. Withdraw or transfer funds securely