If you have only one saved address in your account, it is automatically set as your Primary Address. While you can still view and manage its details, deleting it requires special confirmation since it is the only address linked to your deliveries.

This article explains what happens when you attempt to delete your only saved primary address and how the system manages this action.

Navigate to “Manage Address”

1. From your Profile, go to Delivery Addresses.

2. You’ll see your only address listed (e.g., 🛋 My Home).

3. Tap on it to open the Manage Address screen.

Here, you can review all address details including:

• Full Name

• Phone Number

• Country, City, Area/Street

• Building/Villa Number

• Apartment/Unit Number (optional)

• PO Box (optional)

At the bottom of the screen, you’ll see a red button labeled Delete Address.

Attempt to Delete the Primary Address

When you tap Delete Address, a confirmation prompt appears:

Delete This Delivery Address?
Are you sure you want to delete your primary address? You won’t be able to use it for deliveries anymore.

This step ensures that you understand the consequences of deleting your only active delivery address.

Tap Continue to proceed.

System Validation – Primary Address Check

Because this is your only address, the system prevents accidental deletion until a new address is set.

If you try to delete it, you will be prompted to first add or choose another address before deletion.

The screen displays:

Choose New Primary Address
Please choose another address to set as Primary before deleting your current one.

If there’s no other address available in your list, you won’t be able to proceed further.

Add a New Address to Proceed

To continue deletion, follow these steps:

1. Go back to the Delivery Addresses list.

2. Tap + New to add another delivery address.

3. Fill in the details such as name, phone number, and location.

4. Save the new address.

Once added, you can go back and set the new one as Primary, allowing you to delete the old one.

Delete Confirmation

After adding and setting another address as Primary, you can now safely delete the old address.
Once deleted, a confirmation banner appears at the top:

Delivery address deleted successfully

Your address list will update to show only the new Primary Address.

Notes

• If you have only one address, it is automatically your Primary Address.

• The system prevents deletion to ensure you always have at least one active address.

• You must add another address before you can delete your current one.

• Once a new address is added, you can freely update or delete older entries.

Summary

Deleting your only saved Primary Address is restricted to avoid delivery errors.
You’ll first need to add a new address and set it as Primary before deletion. This safeguard ensures uninterrupted deliveries and smooth order management.

If a saved delivery address is currently being used for an active or pending order, it cannot be deleted immediately. This restriction ensures that all ongoing deliveries are correctly routed to the right location before any modifications occur.

This article explains why this message appears and how to proceed once deliveries are completed or canceled.

Navigate to “Manage Address”

1. Go to your Profile and open Delivery Addresses.

2. You’ll see a list of your saved addresses divided into:

   • My Addresses – your personal delivery addresses.

   • Other Address – addresses saved for recipients or alternate locations.

3. Tap on the address you want to delete to open its Manage Address screen.

Attempt to Delete Address

On the Manage Address page, you’ll find complete address details such as:

• Full Name

• Phone Number

• Country, City, Area/Street

• Building/Villa No.

• Apartment/Unit No. (optional)

• PO Box (optional)

At the bottom, tap Delete Delivery Address to attempt deletion.

System Restriction — “Can’t Delete Address”

If the address you’re trying to delete is linked to an ongoing delivery, a restriction message appears:

Can’t Delete Address
This address is in use for a pending order.
You can delete it once deliveries are completed or cancelled.

Tap Got It to close the message.

Why This Restriction Exists

This restriction helps prevent issues such as:

• Active orders losing their assigned delivery destination.

• System errors or delivery failures due to missing address data.

• Accidental deletion of an address still tied to an unfulfilled shipment.

Step 4: Delete After Delivery Completion

Once your ongoing delivery is completed or cancelled, you can safely delete the address.
To do this:

1. Return to Profile → Delivery Addresses.

2. Open the same address in Manage Address.

3. Tap Delete Delivery Address again.

4. Confirm deletion when prompted.

You’ll then see a success banner:

Delivery address deleted successfully

Notes:

• The Delete option is temporarily disabled only while the address is associated with a pending delivery.

• You can still edit address details or set another address as primary during this period.

• If the address is not tied to any active orders, deletion happens immediately.

Summary

If you see the message “Can’t Delete Address,” it means your address is linked to a pending delivery.
You’ll be able to delete it once the order is completed or cancelled — ensuring smooth delivery operations without interruptions.

The Delete Delivery Address feature allows users to remove any saved address from their profile — whether it’s a personal address or a recipient’s.
This helps keep your address list organized and ensures only active or frequently used addresses remain saved.

Navigate to “Manage Address”

1. Go to your Profile.

2. Tap Delivery Addresses to view all saved addresses categorized as:

   • My Addresses – Your personal or work addresses.

   • Other Address – Addresses of trusted recipients.

3. Tap on the address you want to delete to open the Manage Address screen.

View Address Details

On the Manage Address screen, you can view complete address information such as:

• Full Name

• Phone Number

• Country

• City

• Area/Street

• Building/Villa Number

• Apartment/Unit Number (optional)

• PO Box (optional)

At the bottom, you’ll see the Delete Delivery Address button in red.

Confirm Deletion

When you tap Delete Delivery Address, a confirmation prompt appears:

Delete This Delivery Address?
Are you sure you want to delete this address? You won’t be able to use it for deliveries anymore.

To proceed, tap Delete Delivery Address again.

Address Deleted Successfully

After confirmation:

• The address is permanently removed from your saved list.

• A success banner appears at the top of your screen:

  Delivery address deleted successfully

You’ll then be redirected back to the Delivery Addresses page.

Review Remaining Addresses

On the Delivery Addresses screen, you’ll now see the updated list of your active addresses.

Example:
My addresses

• My Home — Bldg 8, Bay Square, Dubai, UAE (Primary)

• Abu Dhabi, Corniche Road — Unit 12, Bldg 12, Abu Dhabi, UAE, 112233

Other address

• Maryam Al Amiri — Unit 345, Bldg 9, Bay Square, Dubai, UAE

Notes:

• Deletion is permanent and cannot be undone.

• If the deleted address was Primary, you’ll be prompted to assign another address as Primary before deletion.

• You can always add a new address anytime using the + New button on the Delivery Addresses screen.

Summary

The Delete Delivery Address process ensures easy management of your saved delivery locations by:

• Allowing instant removal of outdated or unused addresses.

• Confirming actions to prevent accidental deletion.

• Providing real-time success feedback once deletion is complete.

The Address Management feature allows you to add, edit, and delete saved delivery addresses within your profile. However, when deleting a Primary Address, an extra confirmation step ensures that you always have a valid delivery location set.

This article explains the deletion flow for removing your primary address safely.

Navigate to Manage Address

From your Profile → Delivery Addresses, you’ll see a list of all saved addresses divided into two sections:

• My Address – Your personal and primary addresses

• Other Address – Addresses for trusted recipients or secondary locations

Tap on the address you want to remove to open the Manage Address screen.

Open the Primary Address Details

When you open your Primary Address, the top of the screen displays its label (e.g., 🏢 Office Address), followed by address details such as:

• Full Name

• Phone Number

• Country

• City

• Area/Street

• Building/Villa No.

• Apartment/Unit No. (optional)

• PO Box (optional)

At the bottom, you’ll find the Delete Address button.

Tap “Delete Address”

When you choose to delete your Primary Address, a confirmation flow begins to prevent accidental removal.

Upon tapping Delete Address, a message appears:

“Delete This Delivery Address?”
Are you sure you want to delete your Primary address? You won’t be able to use it for deliveries anymore.

To continue, tap Continue.

Choose a New Primary Address

Before deleting your current primary address, the system will prompt you to select another address as your new Primary.

You’ll see a list of your saved addresses with radio buttons:

• 🪑 My Home — Bldg 8, Bay Square, Dubai, UAE

• 📍 Abu Dhabi, Corniche Road — Unit 12, Bldg 12, Abu Dhabi, UAE, 112233

Actions:

1. Select the address you’d like to set as your new Primary Address.

2. Tap Confirm and Delete to complete the process.

If no alternative address is selected, the Confirm and Delete button remains inactive.

Deletion Completed

Once confirmed, your previous primary address will be deleted, and the selected address will automatically be marked as Primary.

You’ll then be redirected back to the Delivery Addresses screen, where you can see your updated list:

🏢 Office Address — Deleted
🪑 My Home — Now Primary
📍 Abu Dhabi, Corniche Road — Secondary

Notes:

• You cannot delete your Primary Address without assigning another address as primary.

• If you only have one address saved, deletion will be restricted until you add another.

• Deleting a primary address permanently removes it from your saved list.

Summary

This deletion flow ensures that:

• You always have a valid delivery address on file.

• Accidental primary address removal is prevented.

• Users can easily assign a new primary address while maintaining control over their saved delivery locations.

By following these steps, you can manage your address book confidently and keep your profile up to date.